Eternal Care

Every piece of jewelry carries precious stories and memories. We are dedicated to providing comprehensive, professional after-sales care, ensuring your treasures shine brilliantly for generations to come.

• Professional Cleaning & Care
  We offer complimentary lifetime ultrasonic cleaning and professional inspection. We recommend returning your jewelry every six months for expert care to remove daily wear and restore its original fire.
  
  
• Resizing Services
  We understand that a perfect fit is essential. Whether adjusting for seasonal changes or personal comfort, our master craftsmen can precisely resize your rings or bracelets while preserving the piece's structural integrity. (Note: Certain intricate designs, such as full eternity bands, may have resizing limitations.)
  
  
• Repair & Refurbishment
  Daily wear may leave fine scratches over time. We provide expert repolishing, 18K gold replating, and repairs for damaged components (such as clasps or chains) to bring your jewelry back to its pristine state.
  
  
• Setting & Prong Inspection
  To prevent gemstones from loosening, our gemologists will meticulously inspect the prongs and settings for any wear, ensuring your precious center stones remain securely protected.
  
  
• How to Request Support
  Step 1. Please contact our customer service team via email (atelier@zurijewelry.com), WhatsApp (+852 9703 4870), or WeChat (+86 18902458447) with a brief description of the services you require.
  Step 2. Bring or send your jewelry to our office/boutique for a detailed assessment by our craftsmen, who will provide a time estimate and cost quotation (if applicable).
  Step 3. Once the service is complete, your jewelry will undergo a final quality check and cleaning before we notify you for collection or secure delivery.
  
  
• International Shipping & Regional Limitations
  Please note that our complimentary after-sales care and repair services are physically based in Hong Kong and Mainland China. For clients residing outside these regions, any round-trip international shipping costs, insurance, and associated duties/taxes incurred during the servicing process will be the responsibility of the customer. Upon receiving your service request, we will provide a detailed shipping cost estimate for your approval before proceeding with any logistics or repair work.
  
  
• FAQ
  Q: Is there a fee for after-sales services?
  A: Routine cleaning and inspections are completely complimentary. For services like resizing, refurbishment, or part replacements, fees vary based on the item's condition and warranty status. We will always provide a transparent quote before proceeding.
  
  Q: How long does a repair typically take?
  A: Basic cleaning and inspections can often be completed on the same day. Resizing or complex resets typically require 7 to 14 working days. High jewelry or custom-made pieces may require additional time.
  
  Q: Do you provide after-sales services for international customers outside of Hong Kong and Mainland China?
  Yes, we do. However, please note that our service centers are located in Hong Kong and Mainland China. International customers will be responsible for round-trip shipping and insurance costs. We will always provide a shipping quotation for your approval before initializing the process.